On The Couch with M & M

On the Couch with M&M Episode 32 | Beyond Figures Book Keeping.

Welcome to this weeks edition of "On the Couch with M&M"

In today's episode, we are joined by Rose Ratna and Vanessa Miranda from "Beyond Figures Book Keeping" discussing all things bookkeeping.
The business has been in operation for two years. Beyond Figures was created, as Manos, Maria and Vanessa found that there was a need for real estate businesses to have professionals "bookkeep" for them, so they can focus on the most important part of being a real estate agent, listing property.

We discuss with Vanessa and Rose, what are some of the services that Beyond Figures provides, also touching on why it's a good idea to outsource certain aspects of your business such as IT, Book Keeping and more.

We hope you enjoyed this weeks episode, and as always, please tag or share the video with someone you think may benefit from the content and leave your feedback in the comment section below.

Have a great week,

M&M.

On the Couch with M&M Episode 31

Welcome to this weeks edition of On the Couch with M&M

In today's episode, we are joined by Vanessa Miranda and Stacey Mathers from Miranda Accounting Services, discussing all things accounting.

Vanessa has been an accountant for many years and has been running her own accounting practice for 18. Throughout the interview, we discuss what she has found to be the most important questions a real estate business should ask their accountants, and what they should keep in mind in regards to tax time, costs, net profit, cash flow and more.

We hope you enjoyed this weeks episode, and as always, please tag or share the video with someone you think may benefit from the content and leave your feedback in the comment section below.

Have a great week,

M&M.

On the Couch with M&M Episode 30

Welcome to the latest edition of ‘On the Couch with M&M.’

Joining us in a second part interview are Director/Principal from RT Edgar Boroondara Glen Coutinho and his personal assistant Amy Perceval. In last weeks episode, Glen and Amy shared their strategy for client care and after sale service which by all accounts have earned them the enviable position of being the best of the best when it comes to surpassing client expectations.

In this week’s interview, we turn to the topic of ‘how do you keep the machine’ of one of the most productive offices in Australia running and how do you make all the moving parts work in sync. Glen shares his beliefs and philosophy of how you service and treat your customers should be the same way you behave and treat your staff, even when they leave you! In addition, Glen talks about the size of his team and specific roles within the office, their expansion plans and how the business partnership works.

We hope you enjoy this follow up interview and as always, please tag or share the video with someone you think may benefit from the content and leave your feedback in the comment section below.

Have a great week,

 

M&M.

 

On the Couch with M&M Episode 29 | Glen Coutinho

Welcome to the latest edition of ‘On the Couch with M&M.’

 When it comes to client care and after sale service, there are many people who talk about it, and then there are those who execute it!

 Joining us in this week’s interview are Director/Principal from RT Edgar Boroondara Glen Coutinho and his personal assistant Amy Perceval. Recognized as one of the best in the industry to surpass client expectations and deliver ‘wow’ client experiences, Glen & Amy have taken the client care and after sale experience to a whole new level.

They share their very simple ‘client care/client for life’ formula and how it has become part of their service ‘DNA’ and a non-negotiable standard in their sales processes. A sales process which now wins them more than 15 listings per month and a volume of ‘pipeline sellers’ which is the envy of those in the industry.

We hope you enjoy the interview as much as we enjoyed having Glen and Amy join us in what was a very informal ‘on the couch’ with some fun moments. And as always, please tag or share the video with someone you might think may benefit from the content and leave your feedback in the comment section below.

Have a great week,

M&M.

On the Couch with M&M Episode 28

Welcome to another edition of ‘On the Couch with M&M.’

In today’s episode, Manos is flying solo as he gets to answer a question from a viewer of the show, ‘how do you calculate the cost per hour of an employee’ and why it is such an important calculation to make for every employee in your business.

Manos also explains that once the ‘cost per hour’ is established, the highest value activity of every employee can be determined so that productivity can be optimized in every area of the business.

We hope you enjoy today’s show and as always, please share or tag a friend you might think may benefit by watching it. And as per this episode, if you have a question you would like answered, please leave a comment or private message us.

Make it a great week,

M&M

On the Couch with M&M Episode 27

On the Couch with M&M Episode 27

On the Couch with M&M Episode 26

Welcome to another edition of ‘On the Couch with M&M.’

In today’s episode, we are joined by international speaker, life, real estate & high-performance sports coach and more importantly our very good friend & mentor, Rik Rushton.

In the first of a two-part recording, we discuss his recently published book titled ‘The Power of Connection,’ why he wrote it and what are the key points and takeaways. 

Rik has masterfully encapsulated his life lessons into practical easy-to-apply techniques to help you,

• connect, inspire and engage in any situation 
• master both verbal & non-verbal communication 
• become a better listener to build better communication 
• create an engaged and energised workplace 

 ....and much much more.

 We hope you enjoy the interview as much as we enjoyed recording it.

And as always, please share or tag a friend you might think may benefit from watching our show. 

M&M

PS. To get your copy of Rik’s book visit insightpd.com.au

 

On the Couch with M&M Episode 25

Welcome to this week’s episode of ‘On the Couch with M&M.’

 

Our guest speakers in this episode are none other than Australia’s leading leadership and mindset trainer Tanja M Jones from TMJ Coaching and multi award winning Principal, million-dollar agent, speaker and coach Jarrod Carman.

The topic of conversation is the ‘State of Leadership in Real Estate.’

 In a recent study & report produced in collaboration with TMJ Coaching and CoreLogic it was revealed that there is a new breed of principals who run tighter ships, have better employee engagement and are more transparent and disciplined around process and client management. These businesses in turn, were found to be statistically more financially successful.

Tanja & Jarrod discuss the key behaviours and practices that principals & agents can adopt to improve how their businesses are run.

 

Resources: The full report can be downloaded free at

http://store.corelogic.com.au/real-estate-of-leadership

and event details to the upcoming ‘Inspiring Greatness Leadership Summit’ can be found at

https://tmjcoaching.com.au/inspiring-greatness-2018/

 

We thank you for joining us on this week’s episode and as always please leave your comments below and share or tag the post with someone you think may find value in the content.

M&M

On the Couch with M&M Episode 24

Welcome to another edition of On the Couch with M&M.

 

The Office Business Plan

 

Having a true understanding of your local market capacity, that is how much available gross commission income (GCI) is available in your immediate catchment area is critical when formulating your office business plan. Market capacity is simply the average number of properties sold per annum times the average commission charged in your area. Thereafter, an often-missed calculation is finding the number of active agents in your core catchment area you compete with.

 

Manos & Maria share their insights on how they use these key metrics to formulate a business plan that has helped them steer many of their groups offices to over $5 million in annual GCI year in year out and growing.  

 

We hope you enjoy the show and as always, please leave a comment and if you would like a copy of the Office Market Plan workbook, please message us. And don’t forget to tag or share with a friend who you think may benefit from the content.

 

M&M

On The Couch EP 23

Welcome to another edition of ‘On the Couch with M&M.’

 

A key topic of discussion at the annual business planning day is the yearly ‘office’ marketing plan.

 

By a request from one of our listeners, Manos & Maria share the Eview Group office marketing plan and the strategies they use to help generate office leads and keep the brand top of mind in their core markets.

 

They share how they split their marketing activities into four categories:

        Set & Forget

        As they happen

        Digital

        VIP Events

 

For those wanting a template of the plan, please leave a comment or private message.

 

And as always, please share or tag a friend you might think may benefit by watching our show.

 

M&M