On The Couch with M & M

On the Couch with M&M | Dhea Bartlett

BUILDING AND MANAGING RELATIONSHIPS

HOW MANAGING YOUR CLIENT RELATIONSHIPS CAN GENERATE REFERRALS

Today we are once again joined by the networking queen, relationship extraordinaire and award-winning distributor of SendOutCards, Dhea Bartlett from Dhea's Ideas who shares her top tips for relationship marketing.

In today’s interview, we discuss the importance of keeping in touch with your clients and what you can do to remain the agent of choice and stay top of mind – no matter what stage they are at in the consumer life cycle. Using the client nurturing system, SendOutCards, Dhea takes us through several examples of how you can provide genuine value to your clients as well as how implementing set relationship marketing strategies will save you time and effort.  

Watch today's episode for tips on how you can utilise technology to help you generate referrals for your business by simply keeping in touch with your clients.

We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.

We welcome your comments below.

Thank you, M&M

If you'd like to know more about Dhea Bartlett, SendOutCards and some of the networking events that she hosts, visit her website here

https://www.dheabartlett.com/

 

1:20 – Relationship marketing: 80% Relationships and 20% Marketing

1:45 – Creating touchpoints with your clients where you provide genuine value

2:55 – The importance of taking notes and remembering vital conversations with your clients 

4:43 – Send Out Cards: the easy way to manage your relationships

6:30 – Physical cards – bridging the gap between digital and personal

7:30 – Why you should keep marketing activities separate from personal touch points

8: 20 – Set and forget Cards – saving you time and effort

9:16 – The tangible touch appeals to the older generation and millennials alike.

09:56 – Three easy ways to send a card with SendOutCards

12:26 – SendOutCards – personal touch points and mail marketing

13:55 –Relationship Marketing: if you don’t keep in touch, you won’t get results.

14:15- 4 touch points of appreciation, then ask for a referral on the 5^th.

14:50 – Becoming your clients’ agent of choice before they need one.

15:52 – Success does not happen overnight. Try again and be patient.

17:00– Bringing communities together on an appreciation day

18:00 – The Leaky Bucket Syndrome

18:40 – Your clients are your cheerleaders

19: 25 – Think of the big picture when it comes to marketing and take a multi-facet approach

On the Couch with M&M | Dhea Bartlett

GROWING YOUR BUSINESS THROUGH NETWORKING

HOW BUILDING CONNECTIONS AND RELATIONSHIPS CAN GENERATE BUSINESS

Today we are joined by the networking queen, relationship extraordinaire and award-winning distributor of SendOutCards, Dhea Bartlett from Dhea's Ideas who shares her top tips for successful networking.

In today’s interview, we discuss the power of networking events and how attending or hosting these events will enable you to grow and cultivate fruitful business relationships that will help you reach your business goals. Whatever your situation may be, Dhea will outline out networking helps develop your visibility, turn up your credibility and lead to profitability in the marketplace.

Watch today's episode for tips on how you can join networking groups that suit your goals or what you should consider should you wish to create your own.

We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.

We welcome your comments below.

Thank you, M&M

If you'd like to know more about Dhea Bartlett and some of the networking events that she hosts, visit her website here

https://www.dheabartlett.com/

 

2:35 The winning networking attitude: attend events with the mindset of giving.

3:25 – Set a clear networking goal and budget. 

04:00 – Network consistently twice a week to achieve top-of-mind awareness.

5:50 – Going alone to networking events will help you meet new people

06:47 – Know who is in the room: seize the opportunity to connect with people suited to your business goals. 

7:22 – Networking events that are structured produce the best results.

08:00 -Be specific when describing what type of person you’re looking to connect with. 

09:33 - Don’t be scared to run your own networking event

11:28 – Making connections and building relationships will generate business

13:22 – Use social media to stay in touch after and between events.

Starting your own networking group

14:14 – Tip#1: Find a venue that is accessible with parking options for the attendees.

14:46 – Tip #2: Select a time that fits your schedule and lifestyle

15:11 – Tip #3: Schedule time for one on one’s within the meeting

15:55 – Tip #4: Set a standard by making your networking events exclusive

…

On the Couch with M&M | Manos and Maria

FROM NUTS TO NORMAL

 

INSPIRING YOUR PEOPLE IN A CHANGING MARKET

 

The fact that the market is changing is daunting for many business owners however, it is nothing unusual in the sales lifecycle: we are simply coming out of a crazy summer and going into a cooler autumn.

 

But transitioning from summer to autumn can be challenging, both for business owners and their staff.

 

Today, we will discuss how the current market’s challenges are actually opportunities and how you as a leader can inspire your team to capitalise on these opportunities.

 

Watch today’s episode for tips on training exercises you can implement as well as processes you can set in place to help you navigate your team and your business as the market adjusts from nuts to normal.

 

We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.

We welcome your comments below.

 

Thank you, M&M

 

0:40 – The challenging market and bubble burst

 

01:07 – From Nuts to normal

 

2:10 – How you as a business owner can navigate financially in the changing market.

 

3:33 – The importance of managing Vendor Paid Advertising in the current market

 

5:16 – Keep on top of your expenses by regularly checking your bills.

 

6:31 –Vendor management training

 

07:40 – The challenging market as an opportunity

 

8:28 -why you need to put a price adjustment process in place

 

9:11 – Train across the board to be on top of your game

 

9:40 – Have more Quick Chats

 

10:55 – How events help team spirit and comradery

 

11:20 – Sharing stock lists and teamwork

 

12:08 – Volume is vanity, profit is sanity and cash is king

On the Couch with M&M | Justine Teggelove

BUILD IN COMMON: WHY IS IT A SUCCESS WITHIN THE CONSTRUCTION AND PROPERTY INDUSTRY?

 

WATCH TODAY'S EPISODE FOR A CHANCE TO WIN AN INVALUABLE TOOLKIT

 

Today we are joined by one of Australia’s few female CEOs in the Construction industry, Justine Teggelove who shares her story of how she transitioned from nursing to CEO of Rodine to Co-founder & Director of Build in Common.

 

In today's interview, Justine talks us through how her discovery of an un-tapped and un-serviced consumer demographic within the construction and property industry, created Build in Common and how she and her business partner now successfully service this gap in the marketplace.

 

Watch today's episode for tips on how consumer education and empowerment can lead to the success of your business, as well as benefit other businesses within your industry.

 

We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.

 

We welcome your comments below.

 

Thank you, M&M

 

If you'd like to know more about Build In Common, visit their website here

 

https://www.buildincommon.com/

 

1:00– Justine Teggelove’s business journey from 2006 to today

 

3:10 – Working with your partner: when it works, it works extremely well.

 

4:50 – How Build in Common helps consumers get in to the property and construction market confidently.

 

6:10 – The importance of foresight: How Build in Common successfully prepared for a change in client demographics

 

8:12 – Why planning and attention to seemingly small details make all the difference when managing a project.

 

9:16 – The benefits of explaining the project cycle and everyone’s role within.

 

10:20 – Break down the jargon and empower your consumer.

 

10:52 - A versatile product offering tailored to specific groups of consumers

 

12:18 – A brilliant idea is a missed opportunity if not executed well.

 

13:08 – How empowering & educating consumers is win-win for a multitude of industries.

 

14:03 - Your chance to win a toolkit!

On the Couch with M&M | Jarrod Carman

DO NEW CLIENTS & TALENTED HIGH-PERFORMERS CONTINUOUSLY COME KNOCKING ON YOUR DOOR?

HOW TO BUILD AN ATTRACTION BUSINESS.

 

All business owners dream of building an attraction business. Not only to attract clients but also to attract talented and high-performing individuals to seek them out to join their team. But how do you make your business appear on the radar?

 

Joining us today to help us answer this question is the mentor, coach and director of Eview Group Mornington Peninsula, Jarrod Carman. In today’s interview, Jarrod shares the key decisions he made in his journey from a cold start to a successful enterprise business that’s achieved over 6.5 million dollars in GCI in its fourth year of operation.

 

Watch today’s episode for tips and processes you can implement to make your business stand out from the rest in the marketplace – making the client notice your business and talent want to join your business.    

 

We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.
We welcome your comments below.

Thank you, M&M

 

If you have any questions or would like to get in touch with Jarrod, you can find his details here: http://mornington.eview.com.au/JarrodCarman

 

0:44 – Building an enterprise.

02:00 – How do you build a great team? Your success starts from who joins your business.

03:04 – Creating a culture that allows people to grow to their full potential

3:48 – How to choose the right people that fit your culture now.

05:30 –Leading by example to encourage other business owners to join your team. 

8:00 – Your staff has the choice – Try to support your staff members to achieve the lifestyle they want.  

9:45 – The secret to success with an enterprise business: be resilient, manage stress well & don’t do it on your own.

11:30 – What business values enable you to succeed.

12:35 – There is always a reason for someone’s behaviour. Try to get to the root of the problem.

13:40 – Becoming an attraction office and business – how to get your name out there.

15:10 – What you can do in your community to get noticed.

18:55 – What does the Future Hold for Jarrod Carman?

20:47 – Spreading negativity – why it can go up, but not down the chain.

On the Couch with M&M | Manos and Maria

SPENDING TOO MUCH TIME WORKING IN YOUR BUSINESS RATHER THAN ON YOUR BUSINESS?

HOW TO GET OFF THE TOOLS AND FOCUS ON GROWING YOUR BUSINESS.

Reaching the milestone of successfully transitioning from working in your business to working on your business can be challenging, and it’s often a process that principals within real estate find difficult.

Today, we will discuss what steps you can take that will help you get off the tools and on to developing and growing your business, using some examples from our own journey.

Watch today’s episode for tips on how you as a business owner can best utilise your time and resources so that you can prepare yourself and your business for a smooth transition from working in your business to working on your business.

We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.
We welcome your comments below.

Thank you, M&M

0:40 – Working on your business vs Working in your business

1:25 – The reality of starting a business: being on the tools and generating income

2:14 –How working after hours is your opportunity to develop your business

2:55 – What you need to focus on every single day: recruitment, clients & prospecting

3:26 – How to set up an enterprise business so that your business can run without you

4:12 – Should you stop listing and selling?

5:28 – Why you should extract yourself from your business and look for adjacent space

6:07 – A short Summary of what it takes to work on your business rather than in your business

On the Couch with M&M | Jo Morris

HOW TO SUCCESSFULLY ONBOARD & RETAIN NEW STAFF

Today we are joined by our own Onboarding & Training Manager, Jo Morris. In today’s interview, we’ll discuss the onboarding process: why it’s important and how you can set up an onboarding procedure for your business.

Together with Jo we outline the crucial steps of the onboarding process and explore a variety of touch points where you can make your new staff feel welcomed into your team.

Watch today’s episode for easy to implement tips on how you can prepare your business so that you can successfully welcome and retain new team members.

We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.
We welcome your comments below.

Thank you, M&M

If you have any questions about onboarding or would like to know more about Teachable reach out to Jo at jo.morris@eview.com.au

 

2:15 – What is onboarding? 

2:55 – The onboarding process -step by step guide.

4:10 – What to do on a new team member’s first day

4:42 – How to get your Induction Course online

5:40 – Touchpoints: welcoming new staff to the team

7:04 – Ensure that your office is ready for the new team member to start

7:47 – Why a quick First Week Review is crucial

9:15 – Tips for how to best retain staff after the onboarding process

On the Couch with M&M | Jacki Mitchell

IS THE CUSTOMER ALWAYS RIGHT?

DOES THE CUSTOMER ALWAYS COME FIRST?

Today we are joined by Brand profiler, neuromarketing educator and serial-entrepreneur, Jacki Mitchell. In today’s interview, we will be discussing two very important questions that business owners face: ‘Is the customer always right?’ and ‘Does the customer always come first?’

Together with Jacki, we explore the role your staff plays in answering these questions and why diversity within your business is better for your business.

Watch today’s episode to gain insight into why culture is such an important aspect of your business and how it impacts the service level your customer receives from your staff.

We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.
We welcome your comments below.

Thank you, M&M

If you have any questions, or would like to know more about the Power of Saying No, reach out to Jacki via LinkedIn here: https://www.linkedin.com/in/jackimitchell

3:49 – Do customers come first?

5:01 – Look after your people, and your people will look after your customers.

5:27 – Is the customer always right?

5:49 – Why the employee comes first – Woolworth Plastic Bag example

7:09 – How empowering staff helps better your business

8:34 – Diversity: what can it do for your business?

9:55 – Why you should encourage staff feedback

10:46 – How to be respectful while being transactional

12:25 – The rise of interior styling in the sale process – how it can benefit your vendor

15:00 – What is company culture?

15:56 – Why negative reviews are a gift

On the Couch with M&M Episode 55 | Jacki Mitchell

THE POWER OF SAYING NO.

HOW TO ENGAGE YOUR CLIENTS AND BUILD YOUR BUSINESS

Brand Profiler and Neuromarketing Educator, Jacki Mitchell returns to the couch to discuss the benefits of what most sales people would consider to be an unconventional sales technique: The Power of Saying No.

 

Using findings supported by neurological research, we explore the power of language itself where Jacki demonstrates some interesting techniques and strategies that can help you communicate in a more engaging manner with your customers – and how this engaged communication leads to more business.

 

Watch today’s episode for tips on how to fully utilise your communication skills to create, build and maintain lucrative human to human relationships with your customers.

We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.
We welcome your comments below.

Thank you, M&M

 

If you have any questions, or would like to know more about the Power of Saying No, reach out to Jacki via LinkedIn here: https://www.linkedin.com/in/jackimitchell

 

1:00 – How getting your customers to say ‘No’ can improve your business negotiation skills. 

3:00 – Your pace of speech: are you making your customers feel uncomfortable?

3:40 – Example dialogues of how to use the Power of No

4:13 – The power of language: how sensory words can impact the level of engagement you’re your customers

6: 12 – Why Direct Mail is making a comeback

8:00 – The importance of personalised service: how it cuts through in the marketplace.

9:04 – Are the Newspaper and Magazines dead mediums in the Real Estate Industry?

9:45 – Looking from an evolutionary angle, have our customers had the time to adapt to the complete change of business in the last 20 years?

10:40 – Summary of the Power of No and why you should sweat the small stuff.

12:10 – How researching your customer will build trust faster. 

On the Couch with M&M Episode 54 | Jacki Mitchell

BUILDING YOUR CORPORATE CHARACTER

HOW TO STAND OUT IN YOUR MARKETPLACE

 

In today’s episode, Brand Profiler and Neuromarketing Educator, Jacki Mitchell returns to the couch to discuss the rise of H2H business and how a Corporate Character enables you to develop strong human to human relationships that will help you succeed in your marketplace.

 

Be true to you and connect with your clients.

Watch today’s video for tips on how to build a personal brand that effectively communicates your message whilst being true to your authentic self.

 

We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.

Thank you, M&M

1:52 - Eview philosophy: Giving members a unique identity in the marketplace

2:23 - H2H and the new form of business

3:16 -  Neuromarketing: how leveraging other existing brands and existing memories can help your brand. 

5:13 – How to win business in your marketplace

6:58 – A corporate character: what is it and how do you create yours?

9:55 – What is it about your style that people like - use 360 degree feedback to find out.

10:39 – How to use LinkedIn to ask for testimonials

12:04 – Why emotional personality traits are better when building your corporate character