On the Couch with M&M Episode 55 | Jacki Mitchell

THE POWER OF SAYING NO.

HOW TO ENGAGE YOUR CLIENTS AND BUILD YOUR BUSINESS

Brand Profiler and Neuromarketing Educator, Jacki Mitchell returns to the couch to discuss the benefits of what most sales people would consider to be an unconventional sales technique: The Power of Saying No.

 

Using findings supported by neurological research, we explore the power of language itself where Jacki demonstrates some interesting techniques and strategies that can help you communicate in a more engaging manner with your customers – and how this engaged communication leads to more business.

 

Watch today’s episode for tips on how to fully utilise your communication skills to create, build and maintain lucrative human to human relationships with your customers.

We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.
We welcome your comments below.

Thank you, M&M

 

If you have any questions, or would like to know more about the Power of Saying No, reach out to Jacki via LinkedIn here: https://www.linkedin.com/in/jackimitchell

 

1:00 – How getting your customers to say ‘No’ can improve your business negotiation skills. 

3:00 – Your pace of speech: are you making your customers feel uncomfortable?

3:40 – Example dialogues of how to use the Power of No

4:13 – The power of language: how sensory words can impact the level of engagement you’re your customers

6: 12 – Why Direct Mail is making a comeback

8:00 – The importance of personalised service: how it cuts through in the marketplace.

9:04 – Are the Newspaper and Magazines dead mediums in the Real Estate Industry?

9:45 – Looking from an evolutionary angle, have our customers had the time to adapt to the complete change of business in the last 20 years?

10:40 – Summary of the Power of No and why you should sweat the small stuff.

12:10 – How researching your customer will build trust faster.